Customer Service Admin Asst - Contractor - 7747
Customer Service Administrative Assistant - Contractor
Discovery Solutions is seeking job seekers for a contract position with one of our customers, Lilly, a leading pharmaceutical company headquartered in Indianapolis, IN.
LOCATION: Plainfield, Indiana (46168)
The Administrative Assistant will provide communication management, schedule management, office management and other supportive duties relative to the department are in which they are assigned. Performing general administrative tasks, such as faxing, photocopying, and filing. Creating first-draft documents from rough, sketchy information or in response to requests. Preparing basic form letters and other correspondence sent on a regular basis. Editing and proofreading documents for content, style, and accuracy 9including technical and/or scientific materials). Compiling data and preparing presentations from handwriting notes using appropriate software packages. Utilize communication systems such as voice mail, e-mail, distribution lists, etc. Answering phones and directing incoming requests and faxes to the appropriate personnel; initiating contacts as required. Preparing materials for distribution and presentation at meetings (make labels, assemble inters, etc.). Handling e-mail and voice mail responses on an as needed basis for the business partner(s). Maintaining the daily calendars of one or more department members adding and deleting entries, updating availability, authorizing changes to dates and locations, etc. Communicating on a daily basis with the business partner to keep him/her informed of department or other important activities. Arranging travel and scheduling requests for key department members' attendance at outside functions and/or activities. Scheduling ad hoc and/or recurring meetings. Role may require individual to enter/maintain databases, records and spreadsheets.
Primary Position Responsibilities:
The Customer Service Assistant role is to provide customer service support to US, Canada, and Puerto Rico customers.
Responsible for the timely, accurate and professional processing of customer orders, tracking shipments, maintaining tracking related spreadsheets, addressing related inquiries received via phone, email, etc.
This position will learn each task within Customer Service and likely be assigned as the primary support for a few tasks.
Due to NASSC supporting countries other than the US, this role may require working some of the US Holidays.
3 - 5 years of experience
Ability to use and understand basic computer systems and software
Demonstrated strong oral and written communication skills
Demonstrated interpersonal skills and the ability to work as a team
Excellent attendance record
Detail oriented and a high level of accuracy
Highly organized and able to manage multiple tasks without becoming flustered
Responsible for maintaining a safe work environment, working safely and accountable for supporting HSE goals.
Experience call center software
Experience using SAP software
Basic office skills (i.e. Excel, Internet Explorer, Outlook, PowerPoint, Work and typing 35 wpm)
Must be able to pass drug screen and background check.
EDUCATION: High School Diploma or equivalent