Digital Experience Manager
COMPANY:
This is a publicly traded Fortune 500 company which is a leading provider of electrical, industrial, and communications maintenance, repair and operating ("MRO") and original equipment manufacturers ("OEM") products, construction materials, and advanced supply chain management and logistics services.
LOCATION: Pittsburgh, PA
DESCRIPTION: Responsible for leading a team of business analysts and user experience analysts to envision and create a world class digital eCommerce experience for our customers. Leads efforts to evolve search & browse paths, product pages, checkout flow, quoting and other key experiences within ecommerce platform. Understands customer needs and expectations through customer journey mapping, personal development, ethnographic studies and field visits and recommends a digital roadmap to help execute strategic goals.
Detailed Description
Leads visioning and execution of overall eCommerce digital experience through deep understanding of Hybris and Endeca, including upcoming enhancements from future versions, and recommends a "build vs. upgrade" strategy.
Leads discussions with eCommerce PMO, content team, commercial services, digital marketing and others to distill business requirements such as user stories, and UX deliverables such as wireframes and user flows.
Leads efforts to identify and develop third party vendor selection based on digital roadmap and requirements, including initial research and identification, selection, and contributing to contractual discussions.
Through user experience (UX) studies and research efforts such as user testing, surveys, and focus groups, acts as a customer advocate and recommends new platform features through understanding of customers and their responsibilities.
Keeps abreast of external digital landscape, including annual competitive studies, targeted competitive analysis, industry trends and digital developments in other market segments.
Leads, through Agile methodologies, collaborative efforts through all phases of the system development life cycle (SDLC), including requirements gathering and tactical user experience activities.
EXPERIENCE:
Business analyst, user experience, project management or similar role in digital eCommerce field. - 10 years required 12 years preferred
Managing a staff in digital or eCommerce roles - 3 years required 4 years preferred
Human resources and career pathing processes such as evaluating performance, setting goals and objectives, coaching and mentoring and tactical activities related to managing a team. - 3 years required 5 years preferred.
B2B or B2C eCommerce - 6 years required 8 years preferred.
Hybris eCommerce platform. - 3 years required 4 years preferred
Endeca search and browse platform - 3 years required 4 years preferred
All digital channels, including web, mobile, apps and social experience with scanning and mobility solutions - 5 years required 7 years preferred
Candidate MUST have:
1. 10 years of leading BA and/or UX teams (both preferred)
2. Managing a staff in digital or eCommerce roles
3. Hybris eCommerce platform
All digital channels, including web, mobile, apps and social experience with scanning and mobility solutions
EDUCATION: Bachelor's Degree or Equivalent Experience